At Build My Fragrance, we take pride in the quality of our custom fragrances. However, if you are not fully satisfied, we are here to help.
- Eligibility for Returns / Claims
Because each fragrance is custom made, returns are only accepted in limited situations.
You may contact us for a replacement or refund review if:
- Your order arrived damaged during shipping
- You received the wrong item
- Your order arrived with a defect or issue caused by us.
Please include:
- Your order number
- photos of the item
2. Non-Returnable Items
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Opened or used perfumes (for hygiene and safety reasons).
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Gift cards or promotional items.
- Custom Fragrances you simply did not like
3. Incorrect Orders (Our Mistake)
If you receive a fragrance that does not match the order you placed, we'll make it right.
Contact us within 7 days of delivery with :
- Your order number
- a description of the issue
Once verified, we'll send you a replacement at no additional cost or offer a refund if replacement isn't available.
4. Refunds
Once your return is inspected and approved, a refund will be issued to your original payment method within 5–7 business days.
5. Exchanges
Exchanges are only available for defective or damaged items upon arrival.
6. Contact Us
To start a return or inquire about refunds, contact our team at:
Email: canada@buildmyfragrance.com
Phone: 1+(778-901-7565)